Catapult today announced the launch of Slingshot for Sales and Slingshot for Customer Service, expanding its Slingshot offering into Dynamics 365 CE packaged implementations. The new packages are ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

“Delivering a positive experience is essential for any company to retain customers and grow its business,” said Brad Wilson, general manager of Microsoft Dynamics CRM product management. “Microsoft ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its ...

Microsoft has included Facebook Messenger as an expansive and configurable option for service teams that want to offer support to their customers through Dynamics 365 Customer Service. In October, ...

Monday at the Sibos global banking event in Boston, Microsoft Corp. (Nasdaq “MSFT”) highlighted leading banking institutions that are modernizing their business operations and choosing Microsoft ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

What Is Microsoft Dynamics CRM? The Microsoft Dynamics suite of cloud-based applications covers both customer relationship management (CRM) and enterprise resource planning (ERP), with the stated goal ...