In the mid-1960s, toll-free service was born, along with some limitations that reduced its service range. Shortly after toll-free service came into existence, a restriction in switching capability ...

Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...

In continuing our discussion of whether there is still a business justification for 800-number access to conference calls, we heard from another reader. The reader writes: “As a telecom manager, I am ...