New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

AI ensures consistent service delivery, reduces human error, and provides actionable insights for improvement. Organizations that adopt these solutions report higher productivity, improved ...

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.

Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...

Ossisto launches an AI-powered e‑commerce virtual assistant platform that unifies store ops, customer service, and ...

Rochester Gas & Electric and New York State Gas & Electric recently announced the graduation of their first class of 33 virtual customer service employees, who will help with billing issues and reduce ...