These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

Japanese e-commerce giant Askul Corporation has confirmed that RansomHouse hackers stole around 740,000 customer records in ...

Everyday consumers are shoplifting, cheating on returns, and committing other "mini crimes" to get back at big businesses.

Her daughter-in-law needs a reality check — and fast.

We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to anyone.” But is that really true? Do business owners have the legal right to ...

As shoppers flood stores across the country during the year’s biggest shopping season, retail workers are bracing for what many describe as the most demanding — and often demoralizing — stretch of the ...

Costco is known for customer service, but some shoppers can't help making etiquette mistakes. Here are the behaviors which ...

Discover how Sophie and Nick outsmart Mr. Sterling in Jingle Bell Heist as the film’s final twist reveals long-buried secrets ...

Jonathan Brooking identified Special Delivery packages containing money and took them home before stealing the cash ...

Mind your etiquette—patience and clear communication go far. Snapping, waving money, shouting, or saying “surprise me” ...

Greed can make people do some scandalous ...

Hackers have obtained customer data from a third-party company used by major Wall Street banks, including JPMorgan Chase and Citi. The disclosure comes just days after a Doordash data breach exposed ...